Refund Policy

1. Introduction

Thank you for choosing Picsfry, a brand under ARTFINA. This Return & Refund Policy explains the conditions under which you may request a refund or return for digital products purchased through our website, picsfry.com (“the Website”).

2. Digital Product Refunds

  • Eligibility: Refunds are available for digital resources if there are technical issues with the resource that prevent it from functioning as described, or if the resource does not meet the description provided at the time of purchase.
  • Subscription Refunds: Refunds for subscriptions are only applicable if no resources have been downloaded during the active subscription period.
  • Request Period: Refund requests must be made within 10 days from the date of purchase. Requests made after this period will not be considered.
  • Process: To request a refund, please contact our support team at support@picsfry.com with the following information:
    • Proof of purchase (transaction ID or receipt).
    • A detailed explanation of the issue or reason for the refund request.
  • Refund Method: Approved refunds will be processed to the original method of payment. Please allow up to 10 business days for the refund to be reflected in your account. A 2% payment gateway fee will be deducted from the refund amount.

3. Non-Refundable Items

  • Downloaded Resources: Refunds are not available for digital resources that have been downloaded.
  • Change of Mind: Refunds will not be granted if you simply change your mind after purchase.

4. Cancellation Policy

  • Subscription Cancellations: You may cancel your subscription at any time. Cancellation requests should be submitted through your account settings or by contacting our support team at support@picsfry.com.
  • Billing: Upon cancellation, you will not be billed for future subscription periods. No refunds will be provided for charges already incurred.

5. Technical Issues

If you experience technical issues with a digital resource, please contact our support team as soon as possible. We will work to resolve the issue or offer a suitable replacement if the problem cannot be fixed.

6. Contact Information

For any questions or concerns regarding our Return & Refund Policy, please contact us at:

  • Email: support@picsfry.com
  • Address: G-16, Best Staff Colony, Govandi Station Road, Deonar, Mumbai, 400088.

7. Policy Changes

We may update this Return & Refund Policy from time to time. Changes will be posted on this page, and the new policy will apply to all purchases made after the date of the update.